How can we help?

Write to hello@hybridtraining.app. A real person reads every message, usually within a day or two. In the app you can also use Send feedback in Settings, or "Not right?" under any of Alloy's answers.

A workout didn't tick off my session

Check that Strava or Apple Health is connected in Settings. Strava workouts arrive on their own within minutes; Apple Health workouts come in when you open the app. If a workout landed on the wrong session, tell Alloy in the chat which one it was and it moves it over.

My week doesn't fit any more

Open the session you can't do and tap Can't make it. The Week screen then shows what changed and why.

Changing my goal

Open the Goal tab and choose Change goal. Alloy builds a new plan around the new goal.

Deleting my account

In the app, open Settings, then Your data, then Delete account and all data. Everything Alloy holds about you is removed and Strava access is revoked. You can download your data first with Download my data. Can't open the app? Write to hello@hybridtraining.app from your account's email and we delete it for you.